01 SKILLS + TOOLS
SKILLS
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Design Leadership
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Strategic AI Integration in UX
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User-Centered Design
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Design Thinking
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E-commerce
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User Interface Design
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Interaction Design
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Experience Design
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Rapid Prototyping
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Content Strategy
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SDLC
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Digital Strategy
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Facilitating Whiteboard Sessions
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Operations Management
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Project Management​
TOOLS
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Chat GPT
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Figma
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FigJam/ Miro / Mural
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Sketch
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Axure RP
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Photoshop
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Illustrator
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Microsoft Office
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UserTesting.com
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Optimal Workshop
90%
02 ExperiENCE
2024-PRESENT
VetsEZ
UX/UI Design ConsultantSenior-level contributor supporting digital products for the Department of Veterans Affairs. Approach UX/UI design with a leadership-informed perspective design, improving workflows, ensuring accessibility, and aligning solutions with user and program goals in a
complex federal environment.
2021 - 2024
ZORO.COM
Director, Experience Research & Design
Built and scaled the experience research and design team from the ground up, establishing the strategic direction and foundational processes needed for long-term success. Led the evolution of Zoro’s e-commerce platform by championing user-centered design, aligning cross-functional teams, and embedding research as a core pillar of product development.
2020-2021
REEF TECHNOLOGY
Director Product Design
Scale and lead a multi-disciplinary product design team in a hyper growth start-up to build out digital products, while standing-up a flexible design system to enable design-at-scale, create multi-faceted user research approach to develop insights, optimize design operations and processes to deliver 2 sprints ahead, creative direction on redesign of core apps, implementation of content strategy and governance model for digital products.
2020 - 2020
BRAVADO HEALTH
UX/UI Consultant (Contract)
Curated the design system, conceptualized and actualized on features for both existing and new MVP products. I worked closely with the product team to solve problems critical to building out the foundation for MVP.
2018-2020
ROYAL CARIBBEAN
Sr Manager Product Design, Employee & Crew
Oversight and creative direction for employee Intranet redesign and suite of employee products. Duties include design direction and guidance, oversight of style guide and design system creation, advocating for user testing and research, working with product teams to create useful experiences for employees and crew around the globe.
2013-2018
HUMANA
Experience Strategy Lead, Employer
Demonstrated leadership capabilities, culminating in responsibility for leading strategy for employer related digital initiatives and leading a team of user experience professionals that work on employer online retail projects.
2012-2013
WALGREENS
Senior User Experience Designer
Returned to lead UX for cross site account and registration projects and initiatives. Duties included working with core team to deliver projects for the account and registration section of Walgreens.com
2011-2012
OPTUMINSIGHT
Senior Experience Strategist
Worked as a user experience team lead for internal consulting company to a major healthcare insurance provider.
2010-2011
WALGREENS
UX Manager, Self Service + Cross Site
Developed solutions to increase revenue for product shopping experience on walgreens.com, such as search results redesign, browse path redesign, global navigation improvements, checkout + user profile enhancements and taxonomy recommendations.
2009-2010
TICKETSNOW
Senior Information Architect
Responsible for managing information architecture and defining vision and strategy for a new website concept that included features such as: multi-event cart, multi-stepped checkout and rich media integration throughout the site.
03 LET'S CHAT
Ready to work together?
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